Refund and Returns Policy

A clear pathway for order concerns.

This policy explains how refund, replacement, and return concerns may be reviewed without promising an outcome, method, or fixed timeline.

Contact ALMADINA MARKETCustomer Support

Policy purpose

This policy gives customers a clear, high-level route for raising an order concern. A request may be reviewed using the available order information and the circumstances of the product or delivery.

When customers should report an issue

Customers should raise a concern through an official support pathway when they discover a relevant problem with an order.

  • Report the concern without unnecessary delay
  • Describe the affected order and item clearly
  • Share only safe supporting information that does not expose passwords, verification codes, or payment credentials

Examples of issues that may be reviewed

A report may relate to an order or product issue. These examples do not mean that a request is approved automatically.

  • A different item was delivered
  • An item appears damaged
  • An item appears to be missing
  • There is a product-condition concern
  • An order was not delivered
  • There appears to be a clear store-side order error

Product-condition considerations

Requests may be reviewed based on the product type, condition, order information, and applicable operating policy. Customers should keep the item and relevant order information available while the concern is reviewed where practical.

Perishable and food-product considerations

Food and perishable-product concerns may require consideration of product condition, safety, handling, and the time at which the issue was identified. Detailed category-specific rules require final operational and legal approval.

Order differences or missing items

If an order differs from the confirmed information or an item appears missing, customers should review the order in the Customer App and contact support with the minimum relevant details.

Refund or replacement review

A suitable response may be considered after the concern is reviewed. No automatic refund, replacement guarantee, or fixed processing period is stated here.

  • The type of product involved
  • The reported condition of the item
  • The available order and delivery information
  • The operating policy applicable when the request is reviewed

Payment-method considerations

Refund handling may depend on how payment was completed. Detailed payment-specific procedures, including the available method for an approved outcome, will be published after final operational approval.

Loyalty-point considerations

Any loyalty-point impact connected with an approved refund or replacement will follow the final published loyalty rules. This policy does not state a deduction, restoration, conversion, or expiry method.

How to contact support

Use the official public email to raise a refund or replacement concern. Include only information reasonably needed for review.

  • Email info@almadina-market.com
  • Provide a clear description and relevant order information
  • Never send passwords, verification codes, full card details, or wallet credentials

Policy updates and review

This policy reflects the currently confirmed service model. Operational and legal details may be updated before final production launch. Final publication requires owner approval and professional legal review in Egypt.

Order concern

Use an official customer pathway

Contact ALMADINA MARKET, open Customer Support, or review the FAQ for current customer information.