Clear roles for every customer service channel.
This policy explains the roles of the official website, Customer App, delivery information, and support resources without turning the website into a browser store.
Service scope
This policy describes the public customer resources provided by ALMADINA MARKET in Egypt and the distinction between the official website and Customer App.
Website role
The website provides official customer information and routes to current resources.
- Information about the app, delivery, support, FAQs, privacy, account deletion, and policies
- Localized customer pages in English, Arabic, and Russian
- No website checkout, order processing, payment processing, or delivery-address collection
Customer App role
Customer shopping and account actions are handled through the Customer App.
- Product browsing, categories, search, filters, favorites, cart, and checkout preparation
- Saved addresses, orders, previous orders, status, and notifications
- Customer profile, loyalty points, and payment choices at delivery
App availability
Public Android and iOS releases are being prepared. Verified store links and release information will be published only after the app is publicly available.
Product and content information
Product, availability, payment, and delivery information may change as store operations are updated. The website does not guarantee uninterrupted access, universal product availability, or permanent accuracy of changing operational information.
Payment availability
Cash on delivery is supported. Card, InstaPay, and supported e-wallet methods at delivery may appear depending on the order. No method is presented as universally available, and the website does not claim online prepayment.
Loyalty points
Loyalty points are visible in the Customer App. Earning, redemption, expiry, tier, promotion, and refund-related rules require final publication and are not defined by this policy.
Delivery information
Delivery orders are managed through the Customer App. Zones, fees, minimum values, operating schedules, windows, and estimated times are published only after confirmation.
Support resources
The official public email is info@almadina-market.com. The website also provides Contact, Support, FAQ, Privacy, and Account Deletion resources without claiming phone, WhatsApp, live chat, or fixed support hours.
Service changes and interruptions
Customer services and information may change as operations, app availability, and public resources develop. Temporary interruption or a change in displayed information does not create a promise of uninterrupted service.
Customer responsibilities
Customers should use the website and app responsibly and review relevant information before acting.
- Provide accurate account and delivery information in the Customer App
- Review order, payment, and delivery information before confirmation
- Protect account credentials and never share passwords or verification codes
Acceptable use
Customer resources should be used lawfully and for their intended purpose. Attempts to disrupt, misuse, or gain unauthorized access to services are not acceptable. Broader website-use terms remain on the Terms page.
Policy updates and review
This policy reflects the currently confirmed service model. Operational and legal details may be updated before final production launch. Final publication requires owner approval and professional legal review in Egypt.
Use the right official pathway
Contact ALMADINA MARKET, open Customer Support, or review the FAQ for current service information.
Official public emailinfo@almadina-market.com